FAQ

What is Magic Memory Co?

• We are a family business located in Northern Utah! We are passionate about spending time together and preserving memories.

How can I track my order?

• Once your order is shipped, you will receive a tracking number through email. You can also subscribe to receive SMS notifications on your order status updates after you place the order.

How long will it take to receive my order?

• We do our best to process orders the same business day and ship them the same day or following morning. (Customized photo frames have a processing time of up to four business days, however.) Typically it takes less than a week to receive your order within the USA.
• International orders typically take 2-3 weeks but we cannot guarantee delivery time as customs delays are out of our control.

Who do I contact for further information?

• Please use our Contact Us page if you have any further questions or concerns. You can also email us as hello@magicmemoryco.com